Returns & Damages

We want you to love your set. Because press-on nails are a personal care product, here's how damage claims and refunds work.

No Returns or Exchanges
For hygiene reasons, we don't accept returns or exchanges on any set, whether pre-made or made-to-order. Please check your fit using our Size Chart before ordering. If a pre-made set doesn't match your measurements, you can request the same design made to your exact size.

Design Variance Is Not Grounds for a Damage Claim
Because every made-to-order set is handmade, small differences from your inspiration image or requested design (in color, shape, size or detail) are expected and not considered a defect. These variations do not qualify for a damage claim, refund or replacement. Damage claims remain valid only for genuine issues such as physical damage, incorrect items, or manufacturing faults unrelated to design interpretation.

Damage Claims

Every set is checked before it leaves us. If your order arrives damaged, incorrect, or appears to have been opened or used, you can make a damage claim by following the steps below. This applies to every order type, including made-to-order and pre-made sets.

Email help@justnaiilit.com within 24 hours of receiving your order with clear photographic proof of the damage (video also accepted). Images/videos must clearly show the damage.
Damage claims cover courier-related or manufacturing issues or incorrect items only. Damage caused by improper removal, not following care instructions, or general wear and tear is not covered and does not qualify for a refund.

How we review claims
We review every claim against our dispatch checks. We may ask for more photos or information. If your claim is approved, we'll replace the affected nails, remake your set, or issue a refund, depending on the issue.

Claims that don't qualify

Claims reported more than 24 hours after delivery
Claims without clear photo or video proof
Sets or tools (nail file, alcohol pads, sticky tabs) showing signs of use
Damage caused by improper application or removal, not following care instructions, or general wear and tear
Design variance, as explained above

We may decline claims where the evidence doesn't support the issue reported, and we may refuse future orders if we see repeated or misleading claims.

Refunds
Approved refunds are issued to your original payment method or as store credit, your choice. Refunds to your original payment method can take up to 7 working days to reflect, depending on your bank.

Made-to-order deposits are non-refundable once paid, as explained in our Terms of Sale. This does not affect approved damage claims.

This policy does not affect your rights under UAE consumer protection law.